Support
If your idea is adopted, you will get credit for CO-DESIGNING the product and receive one for FREE once it is officially released.
We will choose some products for free testing from time to time. If you have a certain number of fans, you can contact us info@yelangu.com. You only need to shoot a test video of the product to get the product for FREE.
We are looking for brand promotion ambassadors, distributors and other cooperation. If you are interested, you can contact us bacon@yelangu.com.
7 Days DOA Return Policy
If your order/item(s) meet below conditions:
Wrong Item sent;
Missing Item;
Physical damage or Scratch;
Product quality issue caused the product cannot be used;
You may eligible to get the Full-Refund by sending back the package back.
To process this, please kindly :
1. Within 7 Days from the date that you receive the package, send an Email to info@yelangu.com, clearly address the issue with the pictures/video, please note the picture of the entire package/box is also required;
2. Our customer representative will get back to you within 24 hours to troubleshoot the reported issue;
3. Once the DOA return is approved, you will receive the “Return Instruction” and the RMA number by Email;
4. Then, please send your parcel follow by the terms in “Return Instruction”;
5. All returned items must be in new condition, in the original packaging, and must not have any installation marks or signs of use. Must be sealed in the original packaging with the label for a full refund.
6. You will get the full refund and the return shipping cost reimbursement once we receive and inspect your parcel.
Please note, if parcel cannot be passed the inspection part, you may not get the full refund. And the refund will be processed within 5-7 working days.
2-Year Warranty(1-Year for Electronic Products)
Defective product which is not caused by human abused or physical damaged is eligible to get the part/product replaced.
To process this, please kindly:
1. Within 2-Year(1-Year for Electronic Products) from the date that you receive the package, send an Email to info@yelangu.com, clearly address the issue with the pictures/video, please note the picture of the entire package/box is also required;
2. Our customer representative will get back to you within 24 hours to troubleshoot the reported issue;
3. Once the warranty is approved, you will receive the “Return Instruction” and the RMA number by Email;
4. Then, please send your parcel follow by the terms in “Return Instruction”;
5. We will send you replacement at the soonest once we receive your returned defective item.
Please note that the return shipping is on your charge.
* The actul policy may differ subject to the platform or channel you bought the products.
* If you have any questions, feel free to contact us at info@yelangu.com.